Claim Book

In accordance with the provisions of the Consumer Protection and Defense Code, this institution has a Claims Book at your disposal.

Beyond Group

R.U.C 201558739834

Av. Faucett Elmer #2823, Int 203. Callao

01. Identification of the complaining consumer

Tipo de documento
Número de documento
Correo Electrónico

02. Identification of the contracted good

Si el reclamo tiene un monto cuantificable, ej. monto de pensiones.
Nombre de la unidad, programada o curso
Seleccione una sede

03. About the problem

Disconformidad relacionada a los productos o servicios.

Disconformidad relacionada a los productos o servicios.

Tipo del reclamo ó queja
Peso máximo 10mb

Filing a claim does not prevent you from resorting to other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI. The supplier must respond to the claim within a period of no more than fifteen (15) business days, and may extend the term up to thirty (30) more days, prior communication to the consumer.