In accordance with the provisions of the Consumer Protection and Defense Code, this institution has a Claims Book at your disposal.
Av. Faucett Elmer #2823, Int 203. Callao
01. Identification of the complaining consumer
02. Identification of the contracted good
03. About the problem
Peso máximo 10mb
Filing a claim does not prevent you from resorting to other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI. The supplier must respond to the claim within a period of no more than fifteen (15) business days, and may extend the term up to thirty (30) more days, prior communication to the consumer.